We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Supplementmania Online will not sell its database of customer details or details about customers to a third party.
We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
Supplementmania Online does not sell, trade, or rent your personal information to others. Supplementmania Online may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of SupplementMania Onlne, our users, or others.
You should be aware that the material that appears on our site is for informational purposes only. We strive to make the information as accurate as possible, but errors may appear. We are not responsible for, and do not guarantee the performance of, goods and services provided by any of our advertisers or by any third party to whose web site we link. The links on this web site are designed for convenience only, and do not constitute an endorsement by SupplementMania Online of that site or any product, service or other material offered on that site.
How does Supplementmania Online protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. Please note that credit card details are not stored online for more than the duration of a transaction.
Terms & Conditions
By using our site, you agree to these Terms and Conditions. Please note that the Internet is a rapidly changing medium, and we reserve the right to modify the terms of this agreement. By continuing to use the site after we post any such changes, you accept the modified terms.
SupplementMania Online Pty Ltd makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from locations where part or all content is illegal is prohibited. People who choose to access this site do so on their own initiative and are responsible for compliance with their local laws. Products are only deliverable to Australian addresses.
Pricing or typographical / image errors
We work hard to provide accurate product image representation and pricing and product information. However, pricing, typographical or image errors may occur. In the event that an item is listed at an incorrect price, with incorrect information or out-dated photograph due to an error in pricing or product information, SupplementMania Online shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Orders & returns
Any faulty or damaged stock received will be replaced at no charge if SupplementMania Online is notified within 24hrs of receipt. If an order has been received and it is incorrect through the fault of SupplementMania Online it will be replaced at no additional charge to the customer or a full refund of the incorrect item(s) will be given upon its return to the store. Please note that the customer is responsible for the postage cost for the items
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged, we can and will only issue a credit to the same credit card in the amount of the charge.
SupplementMania Online strictly follows all national regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within Australia.
All website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of SupplementMania Online or its web developers. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with SupplementMania Online, using this website as a shopping vehicle. SupplementMania Online, and all logos, page headers, custom graphics and icons are service marks and/or trademarks of SupplementMania Online or its licensors or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.
Our Premium Courier Service is subject to normal Fastway Delivery times. Fastway is a Premium Courier Service that is best suited to Street Addresses and Places of Work delivery. Please note that someone will be required to sign for delivery, or the parcel cannot be left. Premium Courier service is charged at a similar cost to standard delivery options, however Fastway Service is the quickest option. Please allow 3 to 5 working days for delivery to most Capital Cities.
If FASTWAY delivery is not suitable, please make a note in the customer notes field for Australia Post delivery.
Standard delivery is subject to normal Australia Post Delivery times. This is best suited for PO Box addresses and where the delivery is not required urgently. Please allow 5 to 7 working days for delivery.
Please allow up to 10 working days for delivery to rural locations or Western states.
Delivery delays may be incurred due to public holidays or industrial action experienced by Australia Post and Fastway Couriers. While SupplementMania Online will always endeavour to ensure that you receive your order as quickly as possible, these delays may be beyond our control.